At Meowcool, we want every purchase to be purr-fect! Please review our return and exchange policy below.
Non-Quality Issues
We do not accept returns or exchanges for reasons unrelated to product quality. Please double-check your order before completing your purchase.
Quality Issues
If your item arrives damaged or defective, we’re here to help!
How to Request a Refund or Replacement:
1. Report the issue within 2 days of delivery confirmation by providing clear unboxing photos or videos.
2. Once we verify that the issue was not caused by misuse, you can choose between:
• A full refund, or
• A free replacement at no additional cost.
Quality Issues Reported After 7 Days
If you report a quality issue more than 7 days after delivery, you will be responsible for return shipping costs. A refund or replacement will be processed once we receive and inspect the item.
Customer-Caused Damage
We are unable to offer refunds or replacements for items that have been damaged due to misuse, mishandling, or improper care.
Need Help?
If you have any questions or need assistance, our support team is happy to help! Contact us at support@meowcoolworld.com.