MEOWCOOL Shipping Policy
Thank you for choosing MEOWCOOL! We are committed to providing fast and reliable shipping services to ensure you receive your favorite products as soon as possible. Please read the following shipping policy carefully to understand how and when your order will be delivered.
1. Shipping Regions
We ship to most non-remote regions worldwide, including the United States, Canada, Europe, Asia, and other major countries and regions. If your location is not within our shipping coverage, please contact us for confirmation.
2. Processing Time
All orders will be processed and shipped within 1-3 business days (excluding weekends and holidays). If your order requires customization or special handling, the processing time may be extended, and we will notify you via email.
3. Shipping Methods & Delivery Time
We offer the following shipping methods:
Standard Shipping: Estimated delivery time is 5-14 business days, depending on the destination country.
Expedited Shipping: For expedited shipping services, please contact our customer support for more information.
Please note that delivery times are estimates only and may vary due to weather, holidays, or delays caused by logistics carriers.
4. Shipping Fees
United States & Canada: All orders enjoy free standard shipping.
Other Countries: Free standard shipping is available for all orders. However, additional customs duties or import taxes may apply (see Tax & Duty section below).
5. Taxes & Duties
For international orders, additional customs duties, taxes, or import fees may apply, which are typically the responsibility of the buyer.
Special Offer: For orders over $1000, we will cover the customs duties and import taxes.
Tax Refund Process: For orders eligible for tax coverage, please keep the payment receipt for the customs duties or taxes paid upon delivery. Contact our customer support and provide the payment receipt along with your PayPal account information. Once verified, we will refund the tax amount to you via PayPal.
6. Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to check the status of your order on the logistics carrier's website.
7. Shipping Delays
If your order is delayed due to unforeseen circumstances (e.g., natural disasters, pandemics, strikes, etc.), we will contact you as soon as possible and provide updates.
8. Shipping Address
Please ensure that the shipping address provided during checkout is accurate. If the package cannot be delivered due to an incorrect address, additional fees may apply for reshipment.
9. Lost or Damaged Packages
If you do not receive your package or if it arrives damaged, please contact us immediately. We will assist you in communicating with the logistics carrier and resolve the issue as soon as possible.
10. Return & Exchange Policy
We do not accept returns or exchanges for non-quality-related issues or reasons attributable to the buyer, including but not limited to incorrect address information, refusal to accept the package, or failure to receive the package due to buyer-related reasons. Please double-check your address and order details before placing an order. MEOWCOOL will not be responsible for any undelivered packages caused by buyer-related issues.
11. Contact Us
If you have any questions about our shipping policy or need assistance, please contact us via:
Email: support@meowcoolworld.com
Phone: +1 4247043133
Additional Notes:
We currently do not ship to remote areas. Please refer to the checkout page or contact customer support for specific coverage details.
For expedited shipping services,please contact our customer support for more informations.